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User's Guide for for Iwate Multi-language Call Center Registration

Iwate Department Of Commerce,Labor And Tourism, Tourism Board,Regional Tourism Representative

The "Multi-language Call Center Service" aids in the communication between prefectural tourism related organizations and foreign tourists. The supported languages are English, Mandarin and Korean, and the call center will open for 24 hours, providing translation services through phone and email.

Users have to register before using this service. Please read the brochure and complete the registration form.

【Call Center Overview】

◇Target :Hospitality and tourism related industries, small retail businesses and tour agencies
◇Operating period:1st April 2016(Fri)to 31st March 2017(Fri)No rest days, 24/7
◇Services:





(1)Customers can directly go to a store, where the staff will arrange a call between the customer and the translator at the call center.
(2)Enquiries from foreign customers through phone will be transferred and linked to a call center translator.
(3)Enquiries from foreign customers through mail will be forwarded to the call center to be translated.
◇Supported languages:English, Mandarin, Korean
◇Fees:Call charges and mail communication fee (Translation service is free of charge)

For more information, please visit this website.

※The new translation service will be available from 12th May 2016.
This service is only open to foreign customers with enquiries. Translation of pamphlets, contracts, etc will not be entertained. We thank you for your understanding.

■Enquiry/Registration:
Department Of Commerce,Labor And Tourism, Tourism Board,Regional Tourism Representative
〒020-8570 Iwate, Morioka, Uchimaru 10-1
TEL:019-629-5573 FAX:019-623-2510